Terms & Conditions

01Agreement to These Terms

These Terms and Conditions ("Terms") govern your access to and use of clarkeadvantage.com (the "Site") and any purchase of products or services from Clarke Advantage LLC ("Clarke Advantage," "we," "us," or "our").

By accessing the Site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Shipping Policy, Returns & Refunds Policy, Warranty Policy, and Privacy Policy, each of which is incorporated here by reference. If you do not agree, please do not use the Site or place an order.

If you are entering into these Terms on behalf of a company, partnership, or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

02Definitions

03Company Information

Clarke Advantage LLC is a limited liability company organized under the laws of the State of Florida, operating as an authorized dealer of security and access control hardware. Our principal place of business is in Sebastian, Florida, USA.

04Eligibility and Account Registration

4.1 You must be at least 18 years of age and legally capable of entering into a binding contract to place an Order.

4.2 Certain Products are intended for installation by qualified, and in some cases licensed, professionals. By purchasing, you confirm that you either hold the necessary qualifications or will engage a suitably qualified installer.

4.3 If you create an account, you are responsible for keeping your login credentials confidential and for all activity occurring under your account. Notify us immediately at business@clarkeadvantage.com if you suspect unauthorized use.

4.4 You agree that the information you provide — including name, billing address, shipping address, and payment details — is accurate, current, and complete. We are not responsible for losses arising from inaccurate information you supply.

4.5 We may suspend, restrict, or close any account at our discretion, including where we reasonably suspect fraud, misuse, non-payment, resale in breach of these Terms, or abusive conduct toward our staff.

05Products, Descriptions, and Availability

5.1 Accuracy. We work to describe Products accurately, but specifications, images, dimensions, colors, firmware versions, and packaging are supplied in large part by the Manufacturer and may change without notice. Product images are illustrative. Minor variations between the image and the item delivered do not constitute a defect.

5.2 Errors. We reserve the right to correct any error, inaccuracy, or omission in a listing, price, promotion, or availability statement at any time — including after an Order has been submitted — and to cancel or amend affected Orders. See Section 7.4.

5.3 Availability. Listing a Product on the Site is not a guarantee of availability. Products may be discontinued, superseded, or placed on extended lead time by the Manufacturer without notice to us.

5.4 Suitability. You are responsible for confirming that a Product is suitable for your intended application, site conditions, gate or door configuration, network environment, cellular coverage, power supply, and applicable local codes before purchasing. We are glad to help with product selection, but any guidance we offer is informational and does not transfer responsibility for the final specification decision. Where the application is complex, engage a licensed installer or specifier.

5.5 Quantity limits. We may limit or cancel quantities purchased per person, per household, per account, or per Order, and may decline Orders that appear placed by dealers, resellers, or distributors outside an approved Dealer account.

06Pricing

6.1 All prices are stated in United States dollars and exclude shipping, handling, and applicable taxes unless expressly stated otherwise.

6.2 Prices are subject to change without notice. The price applicable to your Order is the price displayed at the time we accept the Order under Section 7.2, subject to Section 6.3.

6.3 Pricing errors. In the event of a manifest pricing error — a price that is clearly incorrect relative to the Product's normal selling price — we are not obliged to supply at the erroneous price. Where an error is identified, we will contact you to either confirm the Order at the corrected price or cancel it with a full release of payment.

6.4 Quotes. Written quotes are valid for 30 days from the issue date unless stated otherwise, and are subject to Product availability at the time of Order.

6.5 Dealer pricing. Dealer and volume pricing is confidential, is offered only to approved accounts under the Clarke Advantage Installer & Dealer Program, and may not be disclosed, published, or advertised. See Section 15.

07Orders and Order Acceptance

7.1 Offer. Submitting an Order constitutes an offer by you to purchase the Products at the stated price and on these Terms. It does not create a binding contract.

7.2 Acceptance. An automated order acknowledgement confirms receipt only. A binding contract is formed when we send an order confirmation email accepting your Order, or when the Products are dispatched, whichever occurs first.

7.3 Right to decline. We may refuse or cancel any Order, in whole or in part, at our sole discretion, including where:

• The Product is unavailable or subject to an unacceptable lead time
• A pricing, description, or promotional error is identified
• The Order is flagged by fraud, chargeback, or payment-verification screening
• The billing and shipping information cannot be verified
• The Order appears intended for resale outside an approved Dealer account
• Supply would breach any law, export control, or Manufacturer restriction

7.4 Cancellation by us. Where we cancel an accepted Order, our sole liability is to release or reverse any payment taken for the cancelled items.

7.5 Cancellation by you. Requests to cancel must be received before the Order enters fulfillment. Orders are released to our supplier shortly after they are placed, so cancellation is often not possible once that has happened. Once dispatched, the Order is subject to the Returns & Refunds Policy rather than cancellation. Special-order, made-to-order, and custom-configured items cannot be cancelled once placed with the Manufacturer.

7.6 Changes to an Order. Changes to Products, quantities, or the shipping address must be confirmed by us in writing before dispatch. Address changes after dispatch may incur carrier re-routing charges payable by you.

08Payment

8.1 Payment is due in full at the time the Order is placed unless written credit terms have been agreed in advance for a Dealer account.

8.2 We accept major credit and debit cards and other payment methods displayed at checkout. Payments are processed by third-party payment processors; we do not store full card numbers on our systems.

8.3 You represent that you are authorized to use the payment method presented and that sufficient funds or credit are available.

8.4 We may place an authorization hold on your payment method at the time of Order and capture funds on acceptance or dispatch.

8.5 You are responsible for any fees charged by your bank or card issuer, including currency conversion, cross-border, or insufficient-funds fees.

8.6 Failed payments. If a payment is declined, reversed, or returned unpaid, we may suspend fulfillment and cancel the Order. Amounts outstanding on approved credit terms that remain unpaid past their due date may accrue interest at the lower of 1.5% per month or the maximum rate permitted by Florida law, together with reasonable costs of collection.

8.7 Bank transfer. Where payment by direct bank transfer is offered and selected:

• Your Order is held but not accepted under Section 7.2 until cleared funds are received. Stock is not reserved and pricing is not held during this period
• Payment must be received within 5 business days, after which the Order may be cancelled and must be re-placed at prevailing prices
• You must quote your order number as the payment reference. Payments we cannot match to an Order will be delayed
• No Product is dispatched before funds have cleared into our account. A payment confirmation, screenshot, or pending transfer is not clearance
• Bank fees charged by your bank or any intermediary are your responsibility. Where a transfer arrives short of the invoiced amount, the balance must be settled before dispatch
• Bank transfer payments are not covered by card chargeback protections. Refunds due under our policies are returned by bank transfer to the originating account

8.8 Chargebacks. If you dispute a charge, please contact us first — most issues are resolved faster directly. Initiating a chargeback for an Order that was delivered as described, or in place of following the Returns & Refunds Policy, may result in suspension of your account and recovery of the disputed amount plus associated fees.

09Sales Tax and Exemptions

9.1 Clarke Advantage LLC is a registered Florida sales and use tax dealer. Sales tax is calculated and collected at checkout on taxable Orders in accordance with applicable state and local law.

9.2 Tax-exempt purchasing requires a valid resale or exemption certificate on file and approved before the Order is placed. We cannot retroactively remove tax from a completed Order; where tax was properly collected, any adjustment must be sought from the relevant taxing authority.

9.3 You are responsible for any use tax, import duty, or other levy arising from your purchase that we are not required to collect.

10Shipping, Lead Times, Title, and Risk

10.1 Shipping is governed by our Shipping Policy, which forms part of these Terms.

10.2 Processing. Orders are released to our supplier for fulfillment promptly after acceptance. Orders received after 12:00 noon ET, on weekends, or on federal holidays are processed the next business day. We will confirm the expected dispatch window with you where an item carries an extended lead time.

10.3 Lead times. Some items are made to order or temporarily out of stock and carry an approximate lead time of four to six weeks. Where this applies, we will confirm the expected lead time with you before your Order is processed. Lead times advised to us by the Manufacturer are estimates and are not guaranteed.

10.4 Delivery estimates. All transit times quoted are estimates. We do not guarantee delivery on a specific date and are not liable for carrier delays, weather events, customs or regulatory holds, or other circumstances outside our reasonable control.

10.5 Destinations. We ship to destinations within the United States as set out in the Shipping Policy. We do not ship internationally, to P.O. Boxes, to APO/FPO addresses, or to the State of Nebraska. Serviceable destinations are confirmed at checkout.

10.6 Address accuracy. You are responsible for providing a complete and accurate delivery address. Re-shipment, re-delivery, address correction, and return-to-sender charges arising from an incorrect address are payable by you. A shipment refused at delivery, or returned to us because the address supplied was incomplete or incorrect, is treated as a change-of-mind return under Section 11.5, with outbound shipping and return freight deducted in addition to the restocking fee and processing costs.

10.7 Title and risk. Title to Products passes to you on receipt of payment in full. Risk of loss or damage passes to you on delivery by the carrier to the address specified in your Order.

10.8 Inspection on delivery. You must inspect your delivery and report any damage, shortage, or incorrect item within 5 business days of delivery, with photographs, in accordance with Section 1 of the Returns & Refunds Policy. This deadline exists so that the cause of any damage can still be established while the packaging and evidence are intact. Reports made after 5 business days may not qualify for a free replacement, and are considered case by case.

10.9 Shipping insurance. Shipments are not insured by default. Insurance can be arranged on request prior to dispatch and the cost added to your Order.

11Returns and Refunds

11.1 Returns are governed by our Returns & Refunds Policy, which forms part of these Terms. The summary below does not replace it.

11.2 Two separate paths, two separate deadlines:

11.3 Return Authorization. No item may be returned without a Return Authorization (RA) number issued by us. Items received without an RA number cannot be matched to an Order and will not be processed. A Return Authorization is valid for 30 days from the date of issue. Items shipped after that period may be refused.

11.4 Non-returnable items. Items that have been installed, wired, programmed, powered up, or used; items missing components, accessories, or original packaging; special-order, made-to-order, or custom-configured items; and requests made outside the applicable window. Access control hardware is frequently configured on first power-up — please confirm the Product is correct before installing or programming it.

11.5 Settlement of standard returns. Approved change-of-mind returns are refunded to your original payment method, less the 20% restocking fee and less the non-refundable payment processing costs incurred on the original transaction. The exact figure will be confirmed to you in writing when your Return Authorization is issued, before the item is returned. Original shipping charges are not refunded unless the return arises from our error, and return shipping on a change-of-mind return is paid by you.

11.6 Inspection of returned items. Returned items are inspected on arrival, and the outcome is confirmed to you within 3 business days of that inspection being completed. Where an item arrives used, incomplete, or damaged in transit back to us and cannot be restored to resalable condition, it is not eligible for a refund. We will contact you with the inspection findings, including photographs where they are available, and will either return the item to you at your cost or hold it for 30 days and then dispose of it.

11.7 Nothing in this section limits any right you have under applicable consumer protection law that cannot lawfully be excluded.

12Warranty

12.1 Products are covered by the Manufacturer's standard warranty. Clarke Advantage LLC is an authorized dealer, not the manufacturer, and does not issue a separate warranty of its own.

12.2 Warranty terms, coverage periods, and remedies vary by Product and Manufacturer. Please refer to the documentation supplied with your Product. The warranty period runs from the date of purchase, and proof of purchase is required for every claim.

12.3 How to raise a warranty issue. Start with us. Contact us with your order number, the model and serial number, and a description of the fault, with photographs or video where relevant. We will help you work out whether the issue is a warranty fault, a configuration or installation matter, or a returns matter under Section 11.

12.4 Where claims are resolved. Warranty claims are administered by the Manufacturer. In most cases we will direct you to the Manufacturer's warranty and technical support team and provide the details you need to open the claim — proof of purchase, product identifiers, and the correct contact route. Where we are able to raise or progress a claim on your behalf, we will do so as a courtesy and will make reasonable efforts to help you reach a resolution. That assistance is offered in good faith, is not guaranteed, and does not make Clarke Advantage LLC a party to the Manufacturer's warranty or liable for the Manufacturer's decision, handling, or timescales.

12.5 Who may raise a claim. Our contract of sale is with the purchaser of record. Where a Product was supplied to an end user by an installer, integrator, or Dealer who purchased it from us, warranty matters should be raised with us through that installer, integrator, or Dealer, who holds the order record and the installation detail the Manufacturer will require. We are glad to speak with end users directly, but doing so does not create a contractual relationship with anyone other than the purchaser of record.

12.6 Installation requirements. Manufacturer warranty coverage on these Products may depend on installation and commissioning by a qualified — and where the Manufacturer requires it, certified — installer, in accordance with the Manufacturer's instructions and applicable codes. The Manufacturer may request evidence of professional installation before accepting a claim. Clarke Advantage LLC does not perform installation, does not supervise or inspect installed systems, and is not responsible for the acts, omissions, workmanship, certification status, or representations of any installer, integrator, or contractor, whether or not that party purchased the Product from us or was identified to you through us.

12.7 Manufacturer warranties do not generally cover improper installation, misuse, neglect, unauthorized modification, normal wear, power surges, environmental damage, or cosmetic damage that does not affect function.

12.8 The remedy — repair, replacement, or credit — is determined solely by the Manufacturer. We do not guarantee a specific outcome or turnaround time.

12.9 Disclaimer. Except for the Manufacturer warranty and any warranty that cannot lawfully be excluded, Products are supplied "as is." To the maximum extent permitted by law, Clarke Advantage LLC disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

13Installation, Compliance, and Security Disclaimers

Please read this section carefully. It reflects the nature of the equipment we sell.

13.1 Professional installation. Gate operators, vehicle detection systems, intercoms, and access control hardware should be installed and commissioned by a qualified — and where required, licensed — installer. Improper installation can void the Manufacturer warranty, create a safety hazard, and result in property damage or personal injury.

13.2 Gate and vehicle-gate safety. Automated gate systems are subject to safety standards and installation requirements, including entrapment protection provisions applicable to vehicular gate operators. It is your responsibility, and your installer's, to ensure the complete installed system meets all applicable standards, codes, permits, and inspection requirements in your jurisdiction. We supply hardware; we do not design, certify, inspect, or commission installed systems.

13.3 Not life-safety equipment. Access control, intercom, and detection Products are convenience and access-management devices. They are not fire alarm systems, medical alert systems, or life-safety devices, and they are not a substitute for emergency services. Do not rely on any Product as the sole means of summoning help.

13.4 No guarantee of security. No security product prevents all unauthorized access, intrusion, theft, vandalism, or loss. You acknowledge that Products may fail, be defeated, be tampered with, or be rendered inoperative, and that Clarke Advantage LLC does not warrant that any Product will prevent any particular event or loss. You are responsible for maintaining appropriate insurance.

13.5 Network, power, and cellular dependency. Many Products depend on mains power, network connectivity, internet service, cellular coverage, SIM and data plans, third-party apps, and Manufacturer cloud services — none of which are supplied or controlled by Clarke Advantage LLC. Service interruption, carrier network changes or sunsets, coverage gaps, app changes, and cloud outages are outside our control and are not grounds for a return or claim against us.

13.6 Third-party services and subscriptions. Where a Product requires activation, a SIM, a data plan, a subscription, or app registration with the Manufacturer or a carrier, those services are governed by that provider's own terms and pricing. We are not a party to that relationship.

13.7 Regulatory approvals. Products are supplied for use in the United States and are subject to applicable FCC and other regulatory requirements. You are responsible for lawful use, including compliance with recording, video, audio, and privacy laws applicable at your installation site.

13.8 Firmware and software. Software and firmware embedded in Products is licensed, not sold, by the Manufacturer, and its use is subject to the Manufacturer's license terms. You may not reverse engineer, decompile, or redistribute it except as permitted by law.

14Product Documentation and Technical Support

14.1 We provide reasonable pre-sale and post-sale technical support to help you identify the correct Product and interpret Manufacturer documentation.

14.2 Our support is advisory. It is not an engineering service, a system design service, or a substitute for a licensed installer, and we accept no liability for installation decisions made on the basis of general guidance.

14.3 Where an issue exceeds what we can resolve — or falls to the Manufacturer's warranty, firmware, or engineering resources — we will refer you to the Manufacturer's support team and pass on whatever order and product information helps you get there quickly.

15Dealer and Installer Program

15.1 Approval. Dealer accounts are available to qualified businesses on approval. We may approve or decline any application at our sole discretion.

15.2 Requirements. Applicants must provide accurate business details and, where applicable, a valid state license, federal EIN, and resale certificate. Misrepresentation of business credentials is grounds for immediate termination and reversal of any dealer pricing applied.

15.3 Confidentiality. Dealer pricing, cost information, supply arrangements, and trade terms are confidential and must not be disclosed to third parties.

15.4 Minimum Advertised Price. Approved Dealers agree to observe our published Minimum Advertised Price policy across all advertising channels, including websites, social media, print, and third-party marketplaces. MAP violations may result in immediate suspension or termination without notice.

15.5 No agency. Nothing in the Dealer Program creates a partnership, joint venture, franchise, employment, or agency relationship. Dealers must not represent themselves as an employee, agent, or affiliate of Clarke Advantage LLC or of any Manufacturer, and must not represent any Manufacturer as their direct supplier.

15.6 Separate agreement controls. Approved Dealers are additionally bound by the Clarke Advantage Dealer Sales Agreement. Where that agreement conflicts with these Terms in respect of a Dealer purchase, the Dealer Sales Agreement controls.

15.7 Loyalty and referral programs. Any loyalty, points, or referral program we introduce will be governed by its own published terms. Program benefits are promotional, hold no cash value, and may be modified or withdrawn on notice.

16Promotions and Coupons

16.1 Promotional codes are subject to their own stated conditions, cannot be combined unless expressly permitted, hold no cash value, and may be withdrawn at any time.

16.2 Promotional codes may not be applied retroactively to a completed Order.

16.3 We may void codes or credits obtained through error, duplication, unauthorized distribution, or fraud.

17Intellectual Property

17.1 The Site and its contents — including text, layout, graphics, product copy, photographs, logos, and design elements — are owned by Clarke Advantage LLC or its licensors and are protected by United States and international intellectual property laws.

17.2 Manufacturer names, trademarks, product names, and product imagery remain the property of their respective owners and are used to identify the Products we are authorized to sell. Nothing on the Site grants you any right to use those marks.

17.3 You may view and print Site content for your own non-commercial use. You may not reproduce, republish, scrape, mirror, resell, or exploit any part of the Site without our prior written permission.

18Acceptable Use

You agree not to:

• Use the Site for any unlawful, fraudulent, or unauthorized purpose
• Attempt to gain unauthorized access to the Site, accounts, or systems
• Introduce malware, or interfere with the operation or security of the Site
• Use automated systems to scrape, harvest, or index pricing, catalog, or account data
• Place Orders using false, stolen, or unauthorized payment details
• Resell Products in breach of these Terms or of any Dealer agreement
• Harass, abuse, or threaten our staff or representatives

We may suspend or terminate access for any breach.

19Reviews and Submissions

If you submit a review, comment, photograph, question, or other content to the Site, you grant Clarke Advantage LLC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, adapt, and display that content in connection with our business. You confirm the content is your own, is accurate, and does not infringe any third-party right. We may edit or remove submissions at our discretion and are not obliged to publish any submission.

20Third-Party Links

The Site may link to third-party websites, manufacturer documentation, and services. Those sites are not under our control. We provide links for convenience only and do not endorse, and are not responsible for, their content, products, privacy practices, or availability.

21Privacy and Electronic Communications

21.1 Personal information is handled in accordance with our Privacy Policy.

21.2 By providing your email address or phone number, you consent to receive transactional communications relating to your Order — confirmations, tracking, lead-time notices, and support correspondence. Marketing communications require separate opt-in and can be unsubscribed at any time.

21.3 You agree that electronic communications satisfy any legal requirement that a communication be in writing.

22Limitation of Liability

22.1 To the maximum extent permitted by law, Clarke Advantage LLC, its owner, members, employees, and representatives shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, or for loss of profits, revenue, data, business, goodwill, or anticipated savings, arising out of or connected with the Site, the Products, or these Terms — whether in contract, tort, negligence, strict liability, or otherwise, and whether or not we were advised of the possibility of such damages.

22.2 Without limiting Section 22.1, we are not liable for losses arising from improper installation, failure to comply with codes or standards, unauthorized modification, third-party network, carrier, or cloud service failure, or from any burglary, intrusion, trespass, property damage, personal injury, or other loss that a Product did not prevent.

22.3 Our total aggregate liability arising out of or relating to any Order shall not exceed the amount actually paid by you for the specific Product giving rise to the claim.

22.4 Some jurisdictions do not allow certain exclusions or limitations of liability. Where an exclusion is not permitted, our liability is limited to the minimum extent permitted by that law.

23Indemnification

You agree to indemnify, defend, and hold harmless Clarke Advantage LLC, its owner, members, employees, and representatives from and against any claim, demand, liability, damage, loss, cost, or expense (including reasonable attorneys' fees) arising out of or relating to: your use of the Site; your breach of these Terms; your installation, configuration, resale, or use of any Product; your violation of any law or regulation; or your infringement of any third-party right.

24Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, hurricanes and severe weather, fire, flood, epidemic, war, terrorism, civil unrest, labor disputes, carrier or logistics failure, utility or telecommunications outage, cyber attack, manufacturer or component shortage, supply chain disruption, or government action.

25Dispute Resolution

25.1 Talk to us first. Before commencing any formal proceeding, you agree to contact us at business@clarkeadvantage.com with a written description of the dispute and the resolution sought, and to allow 30 days for good-faith resolution. Most disputes are resolved at this stage.

25.2 Mediation. If the matter is not resolved informally, the parties agree to attempt resolution through mediation in Indian River County, Florida, before commencing litigation, with mediation costs shared equally.

25.3 Forum. Any dispute not resolved under 25.1 or 25.2 shall be brought exclusively in the state or federal courts located in Indian River County, Florida, and the parties consent to personal jurisdiction there.

25.4 Time limit. Any claim arising out of or relating to these Terms or an Order must be brought within one (1) year after the cause of action accrues, to the extent permitted by applicable law.

26Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

27General Provisions

27.1 Entire agreement. These Terms, together with the Shipping Policy, Returns & Refunds Policy, Warranty Policy, Privacy Policy, and — for approved Dealers — the Dealer Sales Agreement, constitute the entire agreement between you and Clarke Advantage LLC and supersede all prior understandings on the same subject.

27.2 Order of precedence. Where a conflict arises, the order of precedence is: (a) a signed written agreement between the parties; (b) the Dealer Sales Agreement, for Dealer purchases; (c) the specific policy governing the subject matter (Shipping, Returns & Refunds, Warranty, Privacy); (d) these Terms.

27.3 Severability. If any provision is held unenforceable, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions remain in full effect.

27.4 No waiver. Our failure to enforce any provision is not a waiver of that provision or of any other right.

27.5 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

27.6 No third-party beneficiaries. These Terms are for the benefit of the parties only and confer no rights on any third party.

27.7 Headings. Section headings are for convenience only and do not affect interpretation.

28Changes to These Terms

We may update these Terms at any time. The revised version takes effect when posted to this page with a new Effective Date. Your continued use of the Site after posting constitutes acceptance. The version of these Terms in effect at the date of your Order governs that Order.