Reach the right desk,
first time.

It is sent to you automatically by email as soon as the courier collects your shipment — you don’t need to request it. If it hasn’t arrived, check your spam folder first, then contact the shipping desk with your order number. The shipping desk is open seven days a week, 9:00 AM – 10:00 PM ET.

Contact us within 48 hours of delivery and keep the original packaging. Photographs of the outer carton and the product let us open the claim quickly. Reports made after 48 hours may not qualify for a free replacement, so send what you have straight away rather than waiting until you’ve assembled everything.

In-stock orders placed before 12:00 noon ET ship the same business day, with most deliveries arriving in 3–7 business days. Some items are made to order and carry a lead time of roughly 4–6 weeks — where that applies we confirm the timeline with you before the order is processed. You will never be charged and left waiting without knowing the date.

Contact the returns desk before shipping anything back. Returns are accepted within 7 days of delivery for unused items in original packaging, and every return needs a Return Authorization number issued by us — the return address is supplied with the RA number. Items sent back without one cannot be processed. Full terms are in the Returns Policy.

Technical support will walk it through with you — gate type, cabling, number of units, cellular or wired, and what you already have on site. Send a photo of the existing entry point and the panel if you have one. We provide technical guidance but do not carry out installation; for on-site work we can point you toward a licensed installer in your area.