Returns & Refunds Policy

Clarke Advantage LLC

Effective Date: September 1, 2026 Last Updated: August 13, 2026

Before You Start

Contact us before returning anything. Every return needs a Return Authorization (RA) number. Items sent back without one can’t be matched to an order and won’t be processed.

Two different situations, two different deadlines:

1. Damaged, Incorrect, or Missing Items

Inspect your delivery as soon as it arrives.

If something is damaged, wrong, or missing, contact us within 48 hours of delivery with:

• Your order number
• Photographs of the item and of the outer packaging, including any visible damage
• A description of what’s wrong

We’ll arrange a free replacement, or a full refund to your original payment method if you’d prefer. There is no restocking fee and we cover return shipping.

Why 48 hours matters. Our supply chain allows a strictly limited window to claim on a damaged or incorrect shipment. Once it closes, we lose the ability to recover the cost — which is why reports made after 48 hours may not qualify for a free replacement or full refund. Please open the box and check the contents on the day it arrives, even if installation is scheduled for later.

Keep all original packaging until the matter is resolved. We can’t process a claim once the packaging has been discarded.

2. Standard Returns — Change of Mind

If you’ve ordered the wrong product or no longer need it, you can return it within 7 days of delivery provided it is:

• Unused, uninstalled, and unprogrammed
• In its original packaging with all components, accessories, and documentation
• In resalable condition

Standard returns are refunded as store credit, less a 20% restocking fee. Return shipping is paid by you.

Why there’s a fee. We hold no inventory. A returned item has to go back through the supply chain, and the restocking cost and freight both ways are real costs we’ve already incurred. The fee covers them rather than adding margin.

3. What Can’t Be Returned

• Items that have been installed, wired, programmed, powered up, or used
• Items missing components, accessories, or original packaging
• Special-order, made-to-order, and custom-configured items
• Requests made outside the 48-hour or 7-day windows

A note on access control hardware. Many of these products are configured on first power-up and can’t be restored to resalable condition afterwards. Please confirm the product is right for your application before you install or program it. If you’re unsure, call us — we’d far rather help you get the specification right than process a return you can’t make.

4. How to Return an Item

1. Contact us with your order number and the reason for the return
2. We confirm which path applies and issue a Return Authorization number
3. Pack the item securely in its original packaging, with the RA number clearly marked on the outside
4. Ship it to the address supplied with your RA — and only that address
5. We inspect the item on arrival and process the outcome within 3 business days

Use a tracked service. You are responsible for a standard return until it reaches us, so keep your tracking number. On returns arising from our error, we arrange and pay for collection.

5. Refunds

Most returns are settled with store credit. Some situations get a full refund instead. This is the full picture.

Full refund to your original payment method

None of these are treated as standard returns and no restocking fee applies.

Store credit

Change-of-mind returns within 7 days are refunded as store credit, less the 20% restocking fee.

Store credit doesn’t expire, applies to any future purchase, and is not transferable or redeemable for cash.

How long refunds take

Issued within 3 business days of approval. After that it depends on your bank:

• Card — usually 5 to 10 business days
• PayPal — usually 1 to 3 business days
• Bank transfer — returned to the account the payment came from, usually within 5 business days

Refunds always go back to the original payment method. We can’t refund to a different card, a different account, or by another method.

Not refunded

• Original shipping charges, unless the return is our error
• Return shipping on change-of-mind returns
• The 20% restocking fee on standard returns

6. Cancelling an Order

Before dispatch. Contact us as soon as possible. In-stock orders placed before 12:00 noon ET may ship the same business day, so cancellation often isn’t possible after that. Once an order has shipped, the return paths above apply instead.

Special orders. Made-to-order and custom-configured items can’t be cancelled once placed with the manufacturer.

If we’re running late. If we can’t ship by the date we gave you, we’ll contact you with a revised date and the option to cancel for a full refund — no fee of any kind, back to your original payment method. You can cancel at any point before the item ships.

7. Warranty Is Separate

A fault that appears after installation is a warranty matter, not a return, and isn’t subject to the 48-hour or 7-day windows.

Warranty claims are administered and decided by the manufacturer. Start with us and we’ll help you work out whether it’s a warranty fault and get the claim moving. See our Warranty Policy.

8. Trade and Dealer Accounts

Approved dealers are additionally subject to the Clarke Advantage Dealer Sales Agreement. Dealers are responsible for communicating these terms — particularly the 48-hour inspection requirement — to their own customers before sale.

9. Your Rights

Nothing in this policy limits any right you have under applicable consumer protection law that can’t lawfully be excluded.

This policy forms part of our Terms and Conditions.

Questions

Talk to us before you return anything. Most situations have a better answer than a return, and where a return is right, we’ll tell you which path applies.

📧 business@clarkeadvantage.com 📞 321-502-2205 — Monday to Friday, 9:00 AM – 5:00 PM ET 💬 WhatsApp: 321-502-2205 — 24/7

Clarke Advantage LLC | Sebastian, FL | clarkeadvantage.com